Title:

Computer-aided economic effectiveness management in applying FSM systems

Group publication title:

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu

Title in english:

Komputerowe wspomaganie zarządzania efektywnością ekonomiczną zastosowań systemów FSM

Creator:

Dyczkowski, Mirosław

Subject and Keywords:

economic effectiveness management ; ROI ; TCO ; ROI/TCO calculator ; Field Service Management ; FSM system

Description:

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu = Research Papers of Wrocław University of Economics, 2011, Nr 205, s. 94-108

Abstrakt:

The paper discusses the use of assessing Return on Investment (ROI) and Total Cost of Ownership (TCO) to manage economic effectiveness of acquiring and using IT systems.The first section introduces methodological framework for estimating ROI and TCO. Possibilities of supporting the process with the so-called ROI/TCO calculators are examined subsequently. The main section of the paper presents a case study of implementing the proposed method of analysis to manage economic effectiveness of deploying an FSM (FieldService Management) system in a hypothetical telecommunication company. The idea ofa specialized calculator and its implementation were developed in a thesis supervised by the author of this paper and written as a part of a postgraduate course in “Effective IT Managementin a Company”

Publisher:

Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu

Place of publication:

Wrocław

Date:

2011

Resource Type:

artykuł

Format:

application/pdf

Language:

eng

Relation:

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu = Research Papers of Wrocław University of Economics; 2011; Nr 205

Rights:

Wszystkie prawa zastrzeżone (Copyright)

Access Rights:

Dla wszystkich w zakresie dozwolonego użytku

Location:

Uniwersytet Ekonomiczny we Wrocławiu